General terms and conditions

Terms and Conditions

MOLNAR – GABOR d.o.o.
Tourist Agency
HR-AB-51-040227918

Krk, Brzac 97

Registered in the court register at the Commercial Court in Rijeka under registry number: 040227918

OIB Personal Identification Number: 24844233963

e-mail address : info@krktourist.com

Office manager: Endrea Molnar Božić

WEBSITE TERMS AND CONDITIONS OF USE

MOLNAR – GABOR d.o.o. is a tourist agency, owner of the computer reservation system in real time/on-line booking system (hereinafter: CRS), through which direct access to sale channels/booking systems, hotels, private accommodation, airline tickets sale, car rentals, travel insurance and other travel suppliers of various products/services is provided, which is individually displayed and accessible through this website.

THE ACCURACY AND VERACITY OF THE INFORMATION

On our web site you can find general travel information about providers of travel/tourism services, related services (transport, insurance, etc.) and their products/services and their immediate purchase.

All the information, data and pictures related to accommodation units, have been given to MOLNAR – GABOR d.o.o. by suppliers. MOLNAR – GABOR d.o.o. does not take the responsibility for eventual mistakes, as well as lack of information or delays in information upgrade or any other part of the web site.

PRIVACY AND DATA PROTECTION

MOLNAR – GABOR d.o.o. respects the privacy of its users and visitors. That means that your personal data is asked only in case of a final reservation, which enables us to register the reservation of the needed accommodation under your name and to send you necessary documents.

MOLNAR – GABOR d.o.o. collects and preserves names, addresses and other personal data of users/customers that use this website only when they register on the website. Such data collection will result with faster processing of user’s/client’s inquiry in future, with the ability to use additional features, special offers and a variety of discount opportunities. We want to inform you that your data will be used in order to inform you occasionally of the relevant change, deals, special offerss on www.krktourist.com. In case you do not want to receive any information please inform us about it.

Credit card information which the user/client submits is used only to check credit card validation during the payment process towards MOLNAR – GABOR d.o.o. Upon the payment the user will receive a confirmation together with all details.

MOLNAR – GABOR d.o.o. may give user’s/client’s data to a third party only with its approval, in order to correct processing of transactions and billing, for optimizing the service and in cases when requested by the law.

MOLNAR – GABOR d.o.o. reserves the right to request data of the user/client in writing and delivery of the original documents through postal delivery.

Selecting the ‘’I agree’’ the user confirms that he has read, understood and that he accepts these Terms and Conditions.

By accepting these Terms and Conditions the user has the possibility to access information and to purchase products / services.

Users who would like to receive request an offer of products/services by filling in a contact form on the website or to receive information can register on the mailing list (Newsletter). When the form is used for accepting the offer/conclusion of contract/reservation, the IP-number of the user is logged in order to prevent misuse, theft of the credit card.

If the user continues using this website, he accepts the privacy policy of MOLNAR – GABOR d.o.o.

Krktourist appreciates and protects your privacy. In the course of our business we will use the necessary information for booking and information regarding your trip. We do not sell, deliver or give this information to a third party.
In order to provide special services, we can associate with a third party. Only when a user signs up for these services will the third party have the names or other contact information that are required to provide these services. The third party is not permitted to use personal data except for the purpose of providing the above mentioned services. We will use the data in accordance with the privacy policies valid at the time of data collection.

Booking questionnaire
The user of our web site must fill in the booking form upon reservation. During the registration, contact information is required (name, surname, email address and phone number). This information is used to contact the user when necessary. These data will be used solely for the realization of the service, delivery of documents and will only be available to service partners, ie service providers, such as hotels and agents.

Payment Details
The agency does not store your credit card information (card number, expiration date, and CVV number). After filling in the booking form, the card information you enter is sent directly to the bank for payment authorization and is not saved on our web site, therefore this data does not exist in our database.

Log files
IP addresses are automatically recorded and are part of the technical logs of each internet server. We use them to keep the web site. The same IP address can be used by more visitors and server logs can not be identified by an individual.

Web site analytics
We use Google Analytics and Statcounter to analyze trends, gather wider demographic data, analyze how much each page is beneficial to a visitor and thus improve our website. Google Analytics and Statcounter are one of the most widely used website analytics with over 50 million users.

Links
Our web pages contain links to other websites. This Privacy Statement applies solely to the information collected on our web site.

Correction / update of personal data
If the user’s personal information is changed or if the user no longer wants our service, we can correct, update or remove the user’s personal information. This can usually be done by sending an e-mail to info@krktourist.com
If you do not request deletion of your application details, it will be permanently deleted from the database 24 months after your last reservation

Personal and Noncommercial Use

The user is authorized to use this website for personal and noncommercial use only. It is forbidden to modify, copy, share, transmit, display, export, reproduce, publish, update or sell any information, software, products or services from this website, including all HTML connections, Active X controls and other program codes.

Copyright and Trademark

Supplier logos, pictures, audio and video materials, timetables, prices, information and conditions on this website are owned by the supplier (airline companies, hotel chains, car rental companies, insurance companies, information sources, agents, financial institutions, etc.).

Product and company names mentioned in this website are possible trademarks of correspondent owner. Information on this website is copyright protected. User of this website is not permitted to distribute, sell, copy or modify any of the information in any way, without written permission of the information copyright holder.

MOLNAR – GABOR d.o.o. reserves the right to deny access to information or remove the information from the website in case of violations of the rights of third parties.

Obligations / responsibilities of MOLNAR – GABOR d.o.o.

Information, software, products and services published on this website may contain invalid or typographical errors. Changes will be made as soon as the error is noted.

MOLNAR – GABOR d.o.o.:

– can make improvements and/or changes on this website at any time

– is not liable: for the accuracy of submitted information, software, offer of the

products/services, adequacy for a particular purpose, copyright, including any other unlisted warranty

– is not authorized to represent the information adequacy, software, products/services

contained on this web site for any purpose

– will use reasonable care and its expertise with the purpose to assist in quality accomplishment of services contained on this web site

– will not be liable for any resulting damages or viruses which can infect computer equipment or other property on account of user’s access to the website, use of the website or download of any materials, data, text, images, video or audio recordings from the website

– in any case, shall not be responsible for any direct, indirect, unintentional, or punitive damages caused by using the website or caused by delays or incapability for using this website, or for any information, software, product / service, which are obtained through this website or otherwise that resulted from using this website, concluding a contract and not fulfilling the commitments.

Hyperlink to Third Party Website

This website may contain hyperlinks to other websites. Such hyperlinks are provided only for the convenience of the website user. MOLNAR – GABOR d.o.o. does not control such websites and is not responsible or liable for their content. The inclusion of hyperlinks to such websites does not imply any endorsement, approval or certification by MOLNAR – GABOR d.o.o. of the material on such websites or any association with their operators.

Using the Forum Feedback

When this website contains feedback Forum, for example, share your experiences in relation to products/services from using this website or travel experience, the user assumes the obligation to use the Forum only to send and receive appropriate and relevant messages or information.

User of this website is obliged to:

– not to ridicule, abuse, threaten or in any way violate the rights of others or act illegally

– publish, advertise, announce or share vulgarity, obscenity or illegal material or information

– advertise or offer products/services, to send confidential information, etc.

Since the Forum is public, not personal communication (chat), correspondence, conferences, and other communication with other users is not approved by MOLNAR – GABOR d.o.o. Such communication shall not be considered, preserved or compatible to MOLNAR – GABOR d.o.o. business policy.

– MOLNAR – GABOR d.o.o. reserves the right to remove, any content of the Forum received from users without imitation or warning.

– MOLNAR – GABOR d.o.o. reserves the right to deny access to the website to any user in its sole discretion without notice.

Privacy Policy / Objectives and Reasons of Personal Data Use

MOLNAR – GABOR d.o.o. made this protection of privacy draft in order to demonstrate a firm belief in the importance of protecting the privacy of users of this website.The personal information you provide on this website will be treated in compliance with the Terms and Conditions.

MOLNAR – GABOR d.o.o. does not send spam e-mail (spam). At any time users can decide not to receive any further e-mails. Users who would like to receive information can register on the mailing list (newsletter)or to request an offer of products/services by filling in a contact form on the website.

When the form is used for accepting the offer/conclusion of contract/reservation, the IP-number of the user is logged in order to prevent misuse, theft of the credit card.

E-mail address of the user provides contact with the client.

In order to accept the offer or to conclude the contract with suppliers MOLNAR – GABOR d.o.o. is obliged to forward a variety of personal information of users to suppliers of products/services.

MOLNAR – GABOR d.o.o. collects and preserves names, addresses and other personal data of users/customers that use this website only when they register on the website.

Such data collection will result in future with faster processing of user’s/client’s inquiry, with the ability to use additional features, special offers and a variety of discount opportunities.

All the information is stored in a secured area. Credit card information which the user/client submits is used only to check credit card validation during the payment process towards MOLNAR – GABOR d.o.o., the information service provider, as well as suppliers.

Upon the payment the user will receive a confirmation together with details.

MOLNAR – GABOR d.o.o. may give user’s/client’s data to a third party only with their approval, in order to a correct processing of transactions and billing as well as for optimizing the service.

MOLNAR – GABOR d.o.o. does not store and transmit credit card data.

MOLNAR – GABOR d.o.o. reserves the right to request data of the user/client in writing and delivery of the original documents through postal delivery.

Other countries offer different security levels of your personal information.

Only with the express permission of the user/client, MOLNAR – GABOR d.o.o. has a right to sell, rent, trade, share or in any other way use user’s/client’s personal data which have been stored when the user had visited this website.

If the user continues using this website, he accepts the privacy policy of MOLNAR – GABOR d.o.o.

JURISDICTION

Croatian law is competent in interpretation and application of law matters related to the terms of use of the materials published on this web pages and the court in Rijeka is strictly authorized for all demands and conflicts ensued while using certain material.

COMPLAINTS

Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer – reservation holder, files a separate complaint.
Complaint procedure: The guest is required to complain to the service provider about the inadequate service immediately on the day of his/her arrival and to notify MOLNAR-GABOR’s office. Furthermore, the guest is required to cooperate with MOLNAR-GABOR representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, MOLNAR-GABOR is not required to accept any further complaints referring to this service.
The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to MOLNAR-GABOR and cannot include services already provided.

In accordance with the article 6 section/paragraph 3 of the Act on provision of Tourism services (Official Gazette no. 130/17) –We would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the postal address:
MOLNAR-GABOR d.o.o., Brzac 97, 51500 Krk, Craotia
or via e-mail on: info@krktourist.hr
or submitting in person at our office MOLNAR-GABOR d.o.o., Milohnići bb, 51500 Krk, Croatia
The response to your complaint will be provided in writing within 15 days as of the receipt of the complaint. When filing a complaint, please provide the following information about the consumer: name and address for delivery of the response.

Terms of payment and insurance

Means of payment:

a) cash for domestic payments – bank payment slip, e-banking

b) bank transfer from abroad

PAYMENT OPTIONS:

a) Payment of the entire amount

Applies for last minute bookings, excursions and rent-a-car, and bookings received 15 days prior to the date of arrival, as well as the lighthouse and villa reservations received 30 days prior to arrival.

b) Payment of 20% of the total amount to confirm reservation within 2 work days (unless otherwise stated)

IMPORTANT: The offer is valid for 2 days (unless otherwise stated). Please be advised that this offer is based on current currency exchange rates and may change due to rate fluctuation. Depending on the prevailing exchange rate at the time of the final payment the price may increase or decrease accordingly. If you wish to protect yourself against an increase in price you have the option of making the full payment at the time of confirmation. This is a quotation only and all services are subject to availability.

Final payment due: 2 work days after the offer is received (unless otherwise stated).

Cancellation policy: For cancellation of hotel accommodation, private accommodation and cruises bookings, Krktourist charges 20% for cancellations up to 7 days before the arrival, and 100% for cancellation after this deadline or no show.

Tour information: Invoice specification will be sent on receipt of deposit. Final tour information including day-by-day itinerary, information about providers and vouchers are sent after the final payment has been received.

PRIVACY STATEMENT:

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

At the moment it is possible to select only Croatian kuna as payment currency.

http://www.krktourist.com/

Trade Register Abstract:
Molnar – Gabor Travel Agency Brzac 97,
HR 51500 Krk, Croatia
Giro-account number: 2402006 – 1100461743 Erste & Steiermarkische Bank d.d. Rijeka
Currency-account number: 70010000 – 02063662 Erste & Steiermärkische Bank d.d. Rijeka
IBAN: HR3724020061100461743
SWIFT: ESBCHR22
The company’s registration took place at Rijekai registry court:
Trade register number is: MBS 040227918 / Tt – 06/513-4
The company’s assets: 20.000,00 KN paid for in a sum- Incorporatior: Molnar Božić E.